Retail, Package, and Account Policies
Saltbox Aesthetics + Apothecary Retail, Package, and Account Policies
Review Saltbox Aesthetics + Apothecary’s policies regarding retail purchases, skincare returns, treatment packages, gift cards, and Saltbox Savings Accounts for in-store and online purchases.
Skincare Product Returns & Refund Policy
We want you to feel confident in your home-care purchase. Please review the return guidelines below based on where your item was purchased.
In-Store Purchases
Return Window & Eligibility
Returns of undamaged skincare products with no more than 50% usage are accepted within 30 days of the purchase date.
To be eligible:
- Products must be intact and unbroken
- Skincare items must contain at least 50% of the original volume
- Receipt or proof of purchase is required
Refund Method
Approved returns will be issued as Saltbox store credit, redeemable toward any goods or services.
Alternatively, refunds may be issued to the original form of payment minus a 20% handling fee.
How to Start an In-Store Return
Please bring your item and receipt to the clinic within 30 days of purchase, or call/text us at 972-677-9888 for assistance.
Online Purchases
Return Window & Eligibility
Online purchases are eligible for return within 30 days of delivery, provided items are undamaged and contain at least 50% of the original product volume.
A receipt or proof of purchase is required.
How to Start an Online Return
To initiate a return, please call or text us at 972-677-9888 for return authorization.
Returns must be received within 30 days and shipped using the carrier of your choice at your expense.
You may request a return shipping label from us; the cost of the label (based on weight and size) will be deducted from your refund.
Return Address:
Saltbox Apothecary
9900 N Central Expy, Suite 300
Dallas, TX 75231
Items returned without prior authorization will not be accepted.
Refund Processing
Once your return is received and inspected, we will notify you of approval status.
- Approved refunds will be issued to the original form of payment within 10 business days, or
- Store credit will be issued immediately in the form of a gift card for in-store use
Damages & Order Issues (In-Store & Online)
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect. We will evaluate the issue and work with you to correct it promptly.
Non-Returnable Items
The following items are not eligible for return:
- Sale items
- Gift cards
- Products with more than 50% usage
- Subscription items
Exchanges
We do not offer exchanges on skincare products.
Gift Cards
Gift cards are non-refundable and not redeemable for cash. They may be used toward all goods and services at current pricing on the date of redemption unless otherwise specified. Unused balances will remain as a credit on the patient account.
Pre-Paid Packages & Services
All treatments must be completed within 12 months of purchase to qualify for special-offer pricing. Unused services remaining after 12 months will convert to a monetary credit, which may be applied toward services at current menu pricing on the day of redemption.
Click here for more details.