Refund policy

At Saltbox Aesthetics + Apothecary, we want you to feel confident in your skincare purchases. The following guidelines apply to skincare products purchased in-office or online.

Return Eligibility

Unopened, unused skincare products in their original packaging may be returned within 30 days of purchase for in-office orders or 30 days of delivery for online orders, with proof of purchase and subject to inspection and verification.

Refund Methods

In-Office Purchases: Approved discretionary returns are issued as Saltbox store credit.

Online Purchases: For approved discretionary returns, customers may choose a refund to the original payment method or Saltbox store credit.

All returns are subject to inspection and approval before refunds or credits are processed.

How to Request a Return

In-Office Purchases: Bring your product and proof of purchase to our Dallas location within 30 days of purchase.

Online Purchases: Call or text 972-677-9888 to request return authorization within 30 days of delivery. Once authorized, products must be mailed within 7 calendar days of authorization.

Please do not mail merchandise without prior return authorization.

Return Address:
Saltbox Apothecary
9900 N Central Expy, Suite 300
Dallas, TX 75231

Customers are responsible for return shipping costs on discretionary returns. If Saltbox provides a prepaid return label, its cost may be deducted from the refund or store credit after disclosure. Original shipping charges are non-refundable for discretionary returns.

Opened Products & Skin Reactions

Opened or used skincare products are final sale for discretionary returns.

If you experience an unexpected skin reaction, discontinue use and contact us within 30 days of purchase or delivery. Our team will review your concern individually and may offer an exchange or store credit. Approval is determined on a case-by-case basis.

Damaged, Defective or Incorrect Merchandise

If an item arrives damaged, is defective, or is not what you ordered, please contact us promptly at 972-677-9888.

These concerns are handled separately from discretionary returns. Nothing in this policy limits remedies required by applicable law.

Product Verification & Restrictions

All returns require proof of purchase and are subject to product inspection and verification. This may include reviewing original transaction details, packaging, identifying information, and product lot numbers against available purchase and inventory records.

Products with missing, altered, or mismatched identifying information, or concerns regarding product authenticity or substitution, may require additional review and may be declined for discretionary returns.

Sale or clearance items and subscription merchandise are final sale for discretionary returns unless otherwise stated. Skincare exchanges are not routinely offered, except for approved product issues or skin-reaction concerns.

For complete details, please review our Skincare Returns & Refund Policy.

Gift Cards

Gift cards are governed by their applicable purchase and redemption terms, including promotional restrictions and applicable law.

Gift cards may be used toward eligible Saltbox products and services, subject to the terms associated with the card.

For questions regarding gift card balances, redemption, or restrictions, please contact our team.

Prepaid Treatment Packages & Services

Prepaid treatment packages and promotional services are governed by the terms provided at the time of purchase.

Package pricing, treatment deadlines, and the handling of unused balances may vary depending on the specific package or promotion.

Please review our Treatment Package Policy for additional information.

Skincare Subscriptions

Skincare subscriptions require a minimum commitment of three monthly payments, including the initial purchase.

After all three payments have been completed, subscriptions may be canceled before the next scheduled billing date. Subscriptions automatically renew until canceled.

Subscription merchandise is final sale for discretionary returns unless otherwise stated. Customers may manage their subscriptions through their subscription account or contact Saltbox at 972-677-9888 for assistance.

Please review our Purchase Options Cancellation Policy for complete subscription terms.

Saltbox Savings Accounts

Saltbox Savings Accounts are governed by the membership agreement accepted at enrollment, including applicable commitments, cancellation requirements, and account credit terms.

Please review our Saltbox Savings Account Policy for additional information.