Saltbox Aesthetics Returns & Refund Policy

Review Saltbox Aesthetics + Apothecary's skincare return and refund policies for in-office and online purchases, including eligibility, refund options, exchanges, and product verification.

Schedule Your Visit

At Saltbox Aesthetics + Apothecary, we want you to feel confident in your skincare purchases. Please review our return and refund guidelines below for products purchased in-office or online.

For questions or assistance, call or text us at 972-677-9888.

In-Store Skincare Returns & Refunds

Return Window & Eligibility

Unopened, unused skincare products in their original packaging may be returned within 30 days of purchase, with proof of purchase and subject to inspection and verification.

To qualify for a discretionary return:

  • Products must be unopened, unused, and in their original packaging.
  • Products must be undamaged, with all original labels and identifying information intact.
  • A receipt or other valid proof of purchase is required.

Refund Method

Approved discretionary in-store returns are issued as Saltbox store credit. Refunds to the original payment method are not offered for discretionary in-store returns.

How to Start an In-Store Return

Please bring your product and proof of purchase to our Dallas location within 30 days of purchase.

For assistance, call or text 972-677-9888.

Online Skincare Returns & Refunds

Return Window & Eligibility

Unopened, unused skincare products in their original packaging may be returned within 30 days of delivery, with proof of purchase and subject to inspection and verification.

How to Request an Online Return

To request return authorization, call or text 972-677-9888 within 30 days of delivery.

Once authorized, your return must be mailed within 7 calendar days of authorization.

Please do not mail merchandise without prior return authorization.

Return Address:

Saltbox Apothecary
9900 N Central Expy, Suite 300
Dallas, TX 75231

Return Shipping

Customers are responsible for return shipping costs on discretionary returns.

You may use the shipping carrier of your choice. If Saltbox provides a prepaid return label, the cost may be deducted from your refund or store credit after the amount has been disclosed.

Original shipping charges are non-refundable for discretionary returns.

Exceptions may apply to incorrect, damaged, or defective merchandise and where required by law.

Refund Options & Processing

Once your return has been received, inspected, and approved, you may choose:

  • Original Payment Method: A refund issued to your original payment method.
  • Saltbox Store Credit: Credit issued for future eligible purchases.

Refunds are processed following inspection and approval. The time required for funds to appear may vary depending on your payment provider.

Opened Products & Skin Reactions

Opened or Used Skincare

For product safety, hygiene, and quality assurance, opened or used skincare products are final sale for discretionary returns.

Unexpected Skin Reactions

If you experience an unexpected skin reaction, discontinue use and contact Saltbox within 30 days of purchase or delivery.

Our team will review your concern individually and may offer an exchange or store credit depending on the circumstances.

Skin-reaction concerns are evaluated on a case-by-case basis and do not guarantee a refund, exchange, or store credit.

Damaged, Defective or Incorrect Merchandise

If your order arrives damaged, contains a defective product, or includes an incorrect item, please contact us promptly at 972-677-9888.

Our team will review the issue and work with you toward an appropriate resolution.

These concerns are handled separately from discretionary returns. Nothing in this policy limits remedies required by applicable law.

Product Verification & Return Restrictions

Product Verification & Inspection

To maintain the quality, safety, and authenticity of our skincare products, all returns require proof of purchase and are subject to inspection and verification before approval.

Our verification process may include:

  • Confirming the original purchase and transaction details.
  • Inspecting product packaging, labels, seals, and overall condition.
  • Comparing product lot numbers against available purchase and inventory records, including Aesthetic Record where applicable.
  • Reviewing discrepancies or concerns regarding product authenticity.

Products with missing, altered, or mismatched identifying information, or concerns regarding counterfeiting, refilling, or substitution, may require additional review and may be declined for discretionary returns.

A matching lot number is one verification measure and does not independently establish product authenticity.

Non-Returnable Merchandise

The following items are final sale for discretionary returns unless otherwise stated:

  • Opened or used skincare products.
  • Sale or clearance merchandise.
  • Subscription merchandise.

Gift cards, prepaid treatments, treatment packages, and Saltbox Savings Accounts are governed by their separate terms and applicable law.

Exchanges

Skincare exchanges are not routinely offered. Exceptions may be considered for verified product issues or unexpected skin reactions, subject to review and approval.

Frequently Asked Questions

Can I return a skincare product after opening or using it?

Opened or used skincare products are final sale and are not eligible for discretionary returns. If you experience an unexpected skin reaction, discontinue use and contact us within 30 days of purchase or delivery. Our team will review your concern individually and may offer an exchange or store credit.

Who pays for online return shipping?

Customers are responsible for return shipping costs on discretionary online returns. You may use your preferred carrier or request a return label from Saltbox. If we provide a prepaid label, its cost may be deducted from your refund or store credit after disclosure. Exceptions apply to incorrect, damaged, or defective merchandise and where required by law.

How will I receive my refund or store credit?

Approved in-store discretionary returns are issued as Saltbox store credit. For approved online discretionary returns, you may choose a refund to your original payment method or Saltbox store credit. All returns are subject to inspection and approval. Refund processing times may vary depending on your payment provider.

Questions About Returns?

Our team is happy to assist with questions about skincare purchases, returns, refunds, or product concerns.

Saltbox Aesthetics + Apothecary
9900 N Central Expy, Suite 300
Dallas, TX 75231

Call or Text: 972-677-9888

For information about gift cards, prepaid treatment packages, and Saltbox Savings Accounts, please review our Retail, Packages & Account Information page.

Schedule A Consultation
Image 1
Image 2
Image 3

Stay connected beyond the treatment room. Follow us on instagram @saltbox_apothecary

Thoughtful care. A beautifully personal experience.

Whether you know your next treatment or would like guidance, our team is here to help you find the right place to begin.

Have a question? Get in touch.Book An Appointment